Full-service restaurants are leaving diners unsatisfied

Sit-down restaurants like TGI Fridays and Red Robin (RRGB) are losing their hold on American diners as reflected in the latest American Customer Satisfaction Index, which tracked the lowest score for the category in more than 10 years. For the first time, fast-food restaurants are actually scoring higher in consumer satisfaction than their higher-end rivals, the report said.  The fast-food industry is innovating through chains such as Panera (PNRA), which offer a bridge between traditional burger restaurants and more expensive sit-down chains. At the same time, consumers are increasingly skipping the mall, where many of the big American full-service restaurants have key locations.  Delivering a satisfying experience may also be more challenging for table-service restaurants, given that customers will want to feel the meal is worth the additional cost.  “The quality of quick-service or limited-service options have grown so much over the years. When people think fast food, it’s not just McDonald’s or Wendy’s any more,” said ACSI director David VanAmburg. “We’re seeing prices rise in the full-service side of the business, and that’s a...

10平方米住20人,地震后四川珙县有安置点缺少帐篷、床位_南方探针_南方网

  6月17日晚,四川省宜宾市长宁县6.0级地震,邻近的珙县受灾较为严重。19日上午,记者来到珙县巡场镇了解受灾情况,发现一些安置点存在缺少帐篷、床位等物资的情况。   19日上午11时,记者在珙县巡场镇迎宾广场安置点看到,安置群众的帐篷数量较少,帐篷的空间有限,不少受灾群众在帐篷外的空地上休息。一些小孩在空地上玩耍,有志愿者则在现场发放矿泉水和泡面等生活物资。   “昨晚,我们一家5代20口人挤在一个帐篷里。”在安置点休息的李大哥告诉记者,他们家住巡场镇南井社区,地震后房子出现裂缝,18日下午一家人自发地来到了安置点。   据了解,目前巡场镇迎宾广场共安置了周边社区700多名受灾群众,他们大多数都是地震后家中房屋受损,自发到广场避难。   “我们看到这种情况后,昨天下午就专门调来帐篷,建起安置点。”巡场镇政府工作人员说,目前安置点配备了25顶帐篷,每顶帐篷占地10平方米左右,帐篷内有三张床位,夜晚每顶帐篷要容纳20到30人休息,很多群众只能坐在帐篷里的地上过夜。   “这里不缺饮用水和面包,但帐篷和床位太少,只能优先让老人和小孩休息使用。”另一名工作人员说,珙县人员受伤较少,但也有很多群众需要安置。 food delivery backpack   “其实每顶帐篷可以再增加3张床位,即使不能睡,也可以让大家坐在里面休息。”有工作人员告诉记者,照此计算,目前至少还需要近80张床位,“希望相关部门能调配更多物资给我们。”   据记者了解,除了巡场镇...